Self-help guides
Search for guides to help with common IT issues. Just login to the Knowledge Base with your username and password.
Our IT support services provide staff and students with a number of options, from self-help guides, urgent in-person or telephone support. Choose from the options below to resolve your query, or check out the following solutions to popular issues.
Quick solutions to common issues
Resetting your password
Resetting your password using a secondary email address
If you have a secondary email address set up on your account, you can reset your password from Subscribe Self-Service by following these steps:
- Open Subscribe
- Select "Reset a forgotten or expired password"
- Select "Reset your password"
- Confirm your identity as prompted
- Accept the Terms and Conditions
- Press "Send email". This will send a password reset link to your secondary email address
You will then receive an email with instructions on how to complete the reset.
What to do if you don't have a secondary email address
If you don't have a secondary email address set up, please use the Service Line box below.
Resetting your Multi-Factor Authentication (MFA)
NHS users: Accessing university systems with your NHS credentials
NHS (and gnh.net) staff who need access to University of Southampton (UoS) applications and resources can do so using a federated account.
A federated account grants access to UoS systems to users from trusted organisations, such as nhs.net. Federated accounts also support single sign-on (SSO).
Who can use a federated account?
Anyone can use a federated account, however users from pre-approved organisations will automatically approved for access, whereas users from other organisations will have to be approved by a member of the administration team at the University.
Pre approved organisations are:
- dchft.nhs.uk
- gnh.net
- health.gov.je
- hhft.nhs.uk
- nhs.net
- porthosp.nhs.uk
- royalberkshire.nhs.uk
- sabp.nhs.uk
- solent.nhs.uk
- southernhealth.nhs.uk
- uhd.nhs.uk
- uhs.nhs.uk
Applications available through an NHS account
From September 2024, all NHS accounts have used federated accounts to access the following applications:
Accessing UoS services through a federated account
Follow the below guidance to access UoS systems via a federated account.
Step 1 - Log in to the portal
1. Open a new web browser and visit the Access portal. If you are having issues with this, please:
- Open a new private window in your browser
- Copy and paste this URL into your search bar: https://myaccess.microsoft.com/@sotonac.onmicrosoft.com
- Launch the page
2. You will be prompted to log in. If your organisation uses Microsoft 365 for authentication, you can log in using these credentials.
If your organisation does not use Microsoft 365, you can either:
- Enter your work email address. You will be emailed a one-time password to complete the process
- Log in using a personal Microsoft 365 account. In this case, your access request may require additional approval, which may delay your access
3. You will now see the Access Portal landing page.
Step 2 - Request access to UoS systems
Once you are logged in, you will see the Access Packages window. This will give you access to all University applications and resources.
How to request access to marking applications:
1. From the landing page, please select either:
- The Browse available access packages button (within the "Request access to an access package" box), or
- The Access packages link in the main navigation menu
2. Select the Request button, and then click Continue
3. If you are from a pre-approved organisation, you will see a form to fill in. You must complete the "Forename" and "Surname" fields, but the business justification is optional
4. If you are not from a pre-approved organisation, you will see a form to fill in. You must complete all fields, including the business justification. Please add as much detail as possible to the business justification. If you do not have a Faculty or School contact, please provide the name of the person who alerted you to federated account access
5. Fill out the consent form to be shared with the University
6. If you are a member of a pre-approved organisation, your request will be automatically approved. If not, you will need to wait for an administrator to approve your request. To see the status of the your request, you can select the Request History tab in the left-sidebar
7. Once your request has been approved, you will receive an email from Microsoft confirming:
- Your access
- The list of applications you can access
- Instructions for accessing those applications
The sending email address will appear as "mssecurity-noreply@microsoft.com". Please check your spam folder in case the email is miscategorised, and save the email for future reference.
Further guidance
If you require further guidance on federated account access, please visit our KnowledgeBase for guidance. If you have any issues gaining access, please use the boxes below to contact ServiceLine, or visit a Tech Hub.
Choose the support option to suit you
ServiceLine: Remote support
Do you need help with your IT? Get in touch with our support experts online, by telephone or email.
Tech Hubs: In-person support
Our Tech Hubs provide in-person IT support at a number of locations across our campuses.